These terms are the agreement between you and Petly when you use the Petly app or order from us. By using the app or placing an order you accept them. They are written to be read: if anything is unclear, call us.
Your account
- You sign in with your mobile number and a one-time code we send by SMS. Keep your phone and your codes to yourself: anything done with a code sent to your number is treated as done by you.
- Give us your real name and a number we can reach you on, so we can deliver your orders.
- You need to be an adult to order. One account per person.
- We may suspend an account that is used to place false orders, abuse our staff or drivers, or misuse the service.
Products and prices
- All prices are in Iraqi dinars (IQD). The price shown in the app, including any offer, is the price you pay for the item.
- Prices and offers can change, and the price that counts is the one shown when you place your order.
- Photos show the product, but the packaging may change from time to time.
- Stock can run out. If something in your order is no longer available, we will tell you before delivery.
- Some medicines need the shop’s approval before we can sell them. We may ask you about your pet first, and we can refuse a sale that is not right for your pet. Information in the app is not a replacement for advice from a veterinarian about your own animal.
Orders
When you place an order, it goes through these steps, and the app shows you each one: received, confirmed by the shop, out for delivery, delivered.
- You can cancel an order yourself in the app while it is still waiting to be confirmed. After that, call us and we will do our best.
- We may cancel an order, and tell you, if an item has run out, the address cannot be reached, or the order looks wrong.
Delivery
- Every delivery address is pinned on the map. The pin decides the delivery area, and the area decides the fee and the usual delivery time, all shown before you order.
- Delivery times are estimates. Same-day delivery is offered where and while the app says so.
- Please make sure someone can receive the order and pay for it. If nobody is there, we may try again or cancel the order.
- If your pin is outside the areas we deliver to, the app will tell you and you will not be able to order to it.
Payment
You pay in cash, in Iraqi dinars, to the driver when your order arrives. An order handed over and paid for counts as delivered.
If something is wrong
Please check your order when it arrives. If an item is missing, wrong or damaged, tell the driver at the door or call us the same day, and we will put it right. For your pets’ safety, food and medicines that have been opened cannot be taken back unless they were faulty.
First-order offer and Petly points
- Your first order gets the first-order discount shown in the app on its products. An order you cancel does not use it up.
- You earn Petly points on your orders, as the app shows. Points are taken off the price at checkout: their value, the smallest number you can use and how much of an order they can pay for are shown in the app.
- Points lapse after 12 months without use, have no cash value and cannot be transferred. Points from an order that is cancelled or refused are removed.
- We may change offers and the points rules. Points you already have keep their value until they lapse.
Adoption posts
- Posting a pet for adoption is free. Only post a pet that is yours to rehome, describe it honestly, and use photos of that pet.
- Adoption on Petly is for giving pets a home, not for selling animals.
- The shop reviews every post and may refuse or remove one.
- Arrangements are between you and the other person. Petly is not part of them and is not responsible for the animal’s health or behaviour. Meet somewhere safe and take your time.
Using the app fairly
Do not use the app to place false orders, copy the catalogue by automated means, try to get into other people’s accounts, or interfere with how it works.
Our responsibility
We take care to describe products correctly and to deliver them well. As far as the law allows, we are not responsible for indirect losses, or for delays caused by things outside our control. Nothing in these terms takes away rights you have under the law.
Changes and the law that applies
We may update these terms, and we change the date at the top of this page when we do. These terms are governed by the laws of Iraq and the Kurdistan Region, and the courts of Sulaymaniyah deal with any dispute.
Contact us
Petly, Sulaymaniyah, Kurdistan Region of Iraq. Phone: 0770 466 4949.