You can delete your Petly account yourself in the app at any time, or ask us to do it for you.
How to delete it
- In the app: open Account, tap Delete account at the bottom, read what happens, and confirm twice. It is done straight away and the app signs you out.
- Or call 0770 466 4949 from the phone number your Petly account uses, and say you want your account deleted. To make sure it is really you, we may send a sign-in code to that number and ask you for it.
- If you have an order on its way, you can delete your account once it is delivered or cancelled.
What is removed
- Your account is closed: no phone can sign in to it again.
- Your saved addresses, your pets and their photos.
- Your saved items, your basket and your back-in-stock requests.
- Your adoption posts, which are taken down.
- Your Petly points, and your notifications.
- Your profile answers: date of birth, gender and interests.
What the shop keeps
Records of orders you already placed are kept for the shop’s accounts, as the law requires: what was sold, the prices, the payment and the city it went to.
30 days after you ask, we also remove your name, your phone number, the street and the map pin from those order records. Until then they are kept only in case there is a question about an order, are not used for anything else, and you will not receive messages from us.
Signing up again later with the same number starts a new, empty account.
Deleting only some of it
You do not have to delete your account to remove information: you can delete an address, a pet or an adoption post in the app, change your profile, and turn notifications off, at any time.