Petly is a pet shop in Kurdistan and Iraq. This policy explains what we collect when you use the Petly app and order from us, why we need it, who it goes to, and what you can do about it. We keep it short and plain. We do not sell your information, we do not show ads, and the app has no advertising or tracking tools in it.
What we collect
Only what the shop needs to sell to you and deliver to you, and what you choose to add:
- Your account: your mobile number, which is how you sign in with a one-time code by SMS, and your name. If you choose to add them, your date of birth, gender and the kinds of pets you are interested in.
- Your addresses: the pin you place on the map, the city, district, street, building or house number, a landmark or note for the driver, and a contact number. Every address is pinned, because the pin decides which delivery area and fee apply.
- Your pets, if you add them: name, animal, breed, date of birth, sex, weight, whether neutered, food, allergies, diet, health, medication, vaccination and deworming notes, and a photo. This is so the shop can show you the right products and, for medicines that need it, check they suit your pet.
- Your orders: what you bought, the prices, the delivery area and fee, the address used, how you paid (cash on delivery), the order’s steps, any points used or earned, and messages about it.
- Your saved items, your basket, and products you asked to be told about when they are back in stock.
- Adoption posts you make: the pet’s photos and details, the area, and the phone number you give for people to contact you. These are shown to everyone in the app.
- Your device: a notification token, if you allow notifications, so we can send order updates to your phone; a random number made by the app on your phone, so a shop announcement is shown to you only as often as it should be; and your app language.
Your phone’s location is used only when you place an address pin, to start the map where you are. The camera and photos are used only when you choose to add a photo of a pet or scan your pet. Neither is used in the background.
When you scan your pet, the photo is analysed with AI to identify the pet. Petly does not keep the photo, only the result, which you can delete from the app at any time. If you save the scan as your pet, its photo becomes your pet’s photo, kept like any pet photo you add.
How we use it
- To sign you in and keep your account yours.
- To take your orders, prepare them, deliver them, and call you about them.
- To work out your delivery area and fee from your address pin.
- To show products that suit the pets you shop for, and to check that a medicine which needs the shop’s approval is right for your pet.
- To give you the first-order offer and Petly points, and keep their balance correct.
- To send notifications you allowed: order updates, items back in stock, and occasional offers. Offer notifications are never sent at night, and you can turn notifications off at any time.
- To show adoption posts, and to review them before they appear.
- To keep the service safe, for example by limiting repeated sign-in attempts, and to keep the accounting records a shop must keep.
Adoption posts are public
An adoption post, including the phone number you put on it, can be seen by everyone who uses the app. Only post what you are happy for others to see. The shop reviews posts before they appear, and you can remove yours at any time in the app.
This website
This website (petlyiraq.iq) uses Google Analytics to count visits and see which parts of the site are used, so we can improve it. Google Analytics stores small files (cookies) in your browser and receives information such as the pages you view, the buttons you tap on them, your approximate area, your language, and your type of device and browser. It does not receive your name or phone number, and Google does not keep your full IP address. We have turned off Google’s advertising features, so this information is not used to show you ads. It is kept for 14 months.
You can block these cookies in your browser’s settings, or install Google’s opt-out add-on (tools.google.com/dlpage/gaoptout); the site works the same without them. The website collects nothing else: it has no sign-in and no forms. The app does not use Google Analytics.
How long we keep it
We keep your account information for as long as you have an account. Order records are kept for as long as the law requires a shop to keep its accounts, even after an account is deleted; 30 days after an account is deleted, the name, phone number, street and map pin are removed from them, and they are not used for anything else. Petly points lapse after 12 months without use. Addresses, pets and posts you delete are removed.
Your choices
- See and change your profile, addresses and pets in the app at any time.
- Turn notifications off in the app or in your phone’s settings.
- Delete an address, a pet or an adoption post in the app.
- Ask us for a copy of what we hold about you, or to correct it, by calling 0770 466 4949.
- Delete your account yourself in the app (Account → Delete account), or by calling us: see “Delete your account”.
Keeping it safe
Everything between the app and the shop is sent over an encrypted connection. Sign-in uses one-time codes that expire, and repeated attempts are limited. Access to customer information inside the shop is limited to the staff who need it. No system is perfectly safe, so if you think someone has used your account, call us straight away.
Children
The Petly app is for adults buying for their pets. It is not meant for children under 13, and we do not knowingly collect information from them.
Changes to this policy
When we change this policy we update the date at the top of this page. If a change matters, for example a new kind of information or a new company we share with, we will tell you in the app first.
Contact us
Petly, Sulaymaniyah, Kurdistan Region of Iraq. Phone: 0770 466 4949.